System Workflow

Full Workflow Description:

1. Compensation Application Submission:
   • Address verification, document uploads, validations
   • Notifications to users for incomplete applications
   • Field visibility based on service type
   • Claim number generated on submission
2. Internal Claim Processing:
   • Role-based routing and notifications
   • Rules for missing suspects, department-specific field edits
   • Priority alerts, error handling, dashboards
   • Task tracking, communication with external users
   • Round robin assignment, color-coded screens
3. Victim Support Services:
   • Auto-generation of companion/cross-referenced claims
   • Routing based on crime county
4. Eligibility Services:
   • Auto-populate companion claims
   • Routing rules by geography
5. Compensation Recovery:
   • Payment report generation
   • Recovery screen: subrogation, offender data
6. Processing Services:
   • Bills routing to PSD or Central Location
   • Notification triggers
   • Payment summary grids: detailed data fields
   • Calculations: funeral, lost wages, counseling
   • Formulas for compensation limits and conditions
7. Sexual Assault Program (Optional Module):
   • External provider portal for SAP/CAP
   • Uploads, status tracking, forensic interviewer portal
   • Billing form match to state forms
8. Bill/Claim Payment Processing:
   • Claim generation upon bill submission
   • Internal/external user notifications
   • Dashboard task management
   • Payment screen rules and calculations
   • Communication and audit logs
9. Victim Advocate Portal:
   • Payment report generation
   • Victim status summary view
10. Provider Portal:

• Bill submissions
• SCEIS registration
• Registration link

1. Other Functions:

• Manual entry of applications and SAP/CAP claims
• Budget management by fund
• Comprehensive reporting tools
• Surveys and document printing