Technical Details

Architecture Overview:

• SaaS model hosted on Microsoft Azure
• Secure and isolated cloud environments per agency
• Supports Azure-native network security and compliance

Security & Compliance:

• Data separation per client
• Compliance with DCVC security controls
• Communication logging

Configuration Capabilities:

• Custom dashboards by user/role/department
• Department-specific claim screens
• Routing rules per workflow logic

Integration:

• External payment processors
• State-specific systems (e.g., SCEIS)

Reporting:

• OVC PMT reports
• Productivity, performance, financial reports
• Exporting to CSV